Business process automation for ecommerce businesses
Business process automation is important for ecommerce businesses which are already navigating a fast-paced digital environment. Properly integrated business process automation for ecommerce streamlines digital activity and improves customer experience.
Streamline digital operations with BPA for ecommerce
Using BPA to automate ecommerce processes helps keep product listings up to date, gives a clear view of supply chain data, enables more personalised orders and offers, ensuring the customer experience is excellent from start to finish.
With automation integrations, the benefits for ambitious ecommerce businesses are endless.
Automate order processing
ThinkAutomation allows you to set up workflow automations from order to fulfilment, meaning you don’t miss a single step. Historically, ecommerce businesses manage manual errors such as shipping addresses being wrong, product availability not being updated and issues with billing. AI and automation prevent this. It also allows for real-time status updates for customers.
Manage inventory
Stock levels can automatically be updated across multiple platforms, reducing time and risk of error. You can also set up an automation to alert key people to low stock levels and set reminders to order more inventory when needed. It also helps avoid sold out products being missed.
Optimise communications
Automate emails so the customer receives instant order confirmations, shipping details and updates. Upsell if baskets are abandoned and request feedback automatically. This personalised and timely approach helps build your customer loyalty and increase sales.
Control returns and refunds
Return requests can now be categorised and automated, streamlining the return request and authorisations. Customers will have a greater sense of brand loyalty with faster responses and turnaround times.
Personalise marketing
Set up automations to trigger personalised promotions or rewards based on a customer action or behaviour. Segment your audience to carryout targeted email and advertising campaigns.
Reporting
Automatically receive regular reports showing sales, performance and trends. This fast return on important data allows business leaders to make quick, data-driven decisions.
Detecting misuse and fraud
Automation allows you to flag suspicious activity or transactions, so you can act quickly to protect your customers and business. Automation supports GDPR compliancy by automating customer data handling and deletion.
Automate order processing
ThinkAutomation allows you to set up workflow automations from order to fulfilment, meaning you don’t miss a single step. Historically, ecommerce businesses manage manual errors such as shipping addresses being wrong, product availability not being updated and issues with billing. AI and automation prevent this. It also allows for real-time status updates for customers.
Manage inventory
Stock levels can automatically be updated across multiple platforms, reducing time and risk of error. You can also set up an automation to alert key people to low stock levels and set reminders to order more inventory when needed. It also helps avoid sold out products being missed.
Optimise communications
Automate emails so the customer receives instant order confirmations, shipping details and updates. Upsell if baskets are abandoned and request feedback automatically. This personalised and timely approach helps build your customer loyalty and increase sales.
Control returns and refunds
Return requests can now be categorised and automated, streamlining the return request and authorisations. Customers will have a greater sense of brand loyalty with faster responses and turnaround times.
Personalise marketing
Set up automations to trigger personalised promotions or rewards based on a customer action or behaviour. Segment your audience to carryout targeted email and advertising campaigns.
Reporting
Automatically receive regular reports showing sales, performance and trends. This fast return on important data allows business leaders to make quick, data-driven decisions.
Detecting misuse and fraud
Automation allows you to flag suspicious activity or transactions, so you can act quickly to protect your customers and business. Automation supports GDPR compliancy by automating customer data handling and deletion.
Recapture customers with lead automation
ThinkAutomation’s uses are endless. Each case is unique and using automation to nurture leads is a great way to grow ecommerce businesses. You can build a robust buying experience for customers, personalise customer touch points and receive clear data to help you understand the buyers’ behaviour. You can use this knowledge, which has been captured for you, saving a significant amount of time, to re-engage with dormant customers or stagnant leads.
